Frequently Asked Questions
When will my order arrive?+
Orders are processed within 1–2 working days and typically delivered within 7 working days.
How can I track my order?+
You'll receive a tracking link via email and SMS once your order is dispatched.
Do you offer Cash on Delivery?+
No, Cash on Delivery is not available. We only accept online payments via UPI, cards, and net banking.
Can I cancel my order?+
Orders cannot be cancelled once placed. Please review your order carefully before confirming.
Do you accept returns?+
For hygiene and quality reasons, we do not accept returns or refunds.
How should I care for my jewellery?+
Avoid Soap, harsh chemicals and perfumes. Wear your jewellery after your beauty routine is complete. Wipe dry after use and store separately for long-lasting beauty.
Is the jewellery waterproof?+
Waterproof, made for everyday wear. For lasting shine, simply wipe away moisture with a soft cotton cloth or tissue after use before storing.
How can I contact customer support?+
Reach us on WhatsApp, Instagram, or email at shinoystart@gmail.com. We respond within a few hours.